Frequently asked questions
We’re excited to launch the Carbon Cashback beta platform. The beta label is displayed to show the platform is in its testing phase - this means you are among the first to try it out before full release. It may not work perfectly for everyone and you may not be able to enrol depending on your individual circumstances for now.
Please try out the platform, let us know what you think, and share any suggestions you may have for improvement - we are listening!
Yes. It doesn't cost you anything to enrol or to connect your smart meter.
Snugg charges an administration fee following the sale of credits, which cover costs of verification, awarding credits, identifying buyers and the payment process.
If you’re thinking of installing any energy efficient improvements to your home, then it’s worth enrolling. Without any effort from you, your Smart Meter will track energy reduction and you’ll be banking carbon credits. The more you install, the more you’ll earn each year.
It’s wise to enrol early as you’ll need at least a year’s worth of home energy data before an installation, so that a comparison can be made.
It depends on how recent your installation was. If it was in the last month or so, then you will be able to enrol. Any longer and we will not have the historic smart meter data we need for our calculations.
For carbon cashback to be verified properly, you’ll need at least a year’s worth of home energy data monitored before any installations can be made to be eligible.
One common concern about Carbon Cashback is that it supports greenwashing, allowing companies to claim that they’ve done more for the environment than they have.
Here at Snugg we make sure that all companies we sell to are pro-actively addressing their own emissions before purchasing and retiring carbon credits.
Carbon credits generally were set up by the UN to support climate action wit the help of private finance through enabling companies to purchase carbon credits. In fact, a recent industry report* found that companies that buy carbon credits in the voluntary market are doing more to tackle their emissions that companies that don’t.
* 2023 All in on Climate: The Role of Carbon Credits in Corporate Action
We are the first company to leverage smart meter data to generate carbon credits for homeowners.
Our credits are generated through Verra’s VCS program. Verra is the single largest carbon credit certifier in the world.
Energy efficiency credits have previously been very difficult to create owing to the data required to make the robust and credible. Snugg has changed this by leveraging smart meter data to make the process seamless for homeowners, and more robust than it has ever been before.
How much you earn depends on the amount of energy you save that year and the market rate for a Credit, which changes constantly.
As of February 2025, they’re worth about £78 for each tonne of CO2 saved - one Carbon Credit.
As an example, if you installed double glazing and insulation, you might reduce your energy use by 1.5t of Carbon.
Each year, that could be £117. Over 10 years, that might be worth £1,170. Keep in mind that the value changes each year based upon demand, however.
Keeping your data safe and secure is important to us - we’ll never sell your data and will only share with our partners for the purpose of Carbon Credit verification.
We need to make sure the credits we generate are genuine emission reductions and we are audited by an external third party every time we request one to be issued. Rest assured; we only share your data with our auditor if your home is chosen as part of the audit.
Hey! We’re a small company based in Edinburgh, on a mission to help homeowners make clearer financial decisions when they’re improving their home for better energy efficiency. We provide an app which helps people weigh up the pros and cons of installations and find the right ones for their home and budget.
Snugg is an online platform that helps improve your home's energy efficiency. By analysing its current and potential performance, we create a personalised home improvement plan including links to relevant grants and recommended local installers. Our mission is to make energy efficient homes simple and affordable for everyone.
Snugg simplifies the often complex and confusing process of making your home more energy-efficient by putting all the necessary information together at your fingertips. The Snugg platform helps you create a tailored home improvement plan which shows you the steps you need to take to improve your home's energy efficiency. We'll show you which grants are available to help fund your home improvements, and we plan to include other sources of finance in the future. We'll connect you with a trusted installer who can help you decide exactly what you need and give you a quote for the work. And finally, we'll help you stay on track with your home efficiency improvement journey by providing relevant reminders and updates.
The amount you could save will vary depending on your needs and circumstances. You can find out for free using the Snugg platform. You'll get a list of the energy efficiency measures you could put in place in your home, along with estimates of how much making each change could save you on your energy bills. We base estimates on your type of home, the type of installation and current energy prices. Snugg doesn’t make the changes for you, but we'll signpost you to installers that can.
The time it takes for an installation to pay for itself will vary depending on the cost of the installation and the energy costs you'll save over time. The Snugg platform will give you an estimated payback time using average installation costs and current energy prices. Looking at the home's increased property value, thanks to the energy efficiency improvements installed, is also worth considering.
After inputting your postcode, the Snugg platform generates a model of your property based on a number of sources including EPC certificate if available, and the Energy Savings Trust’s (EST) Home Analytics database. The Snugg tool then allows users to check the details created by this model and correct if required. We then use EST’s Dynamic Engine to model all possible combinations of energy savings measures to meet your budget and goal. Finally, Snugg generates a tailored action plan, identifying the most cost-effective measures.
Snugg is completely free for our users. We want to ensure everyone benefits from our service without any costs or hidden fees. So instead, we earn money by partnering with organisations who pay us a fee to provide their customers with a customised version of Snugg. We also receive limited referral fees and commissions from our installation partners.
No. Instead, the Snugg platform helps you understand which sources of funding might be available to you. This might include government grants and loans, for example. We hope to include links to other financial options available through banks and other providers soon.
Nothing! Snugg is free for users.
No. Snugg is mostly aimed at property owners, including private landlords, who want to improve their home's energy efficiency. But some home energy improvement grants are available to tenants. So if you're a renting tenant, you'll need to check if you're eligible for the options we recommend and check your lease to make sure that you're allowed to make the energy efficiency changes suggested.
No. Instead, we provide you with details of accredited installers in your area. You can then decide if you want to use them to carry out your installations.
We take your privacy extremely seriously. You can opt out of tracking at any time and we only collect the minimal personal data necessary, such as email and property information. This allows us to provide you with the best possible service while respecting your privacy. To ensure the security of your personal data, we encrypt it both in transit and at rest within our cloud-based AWS database, which is designed to meet enterprise-grade standards. For more information, please read our privacy policy.
We're committed to providing you with a secure online experience. So we've built our website using industry-leading technology that meets industry standards. This includes encrypting all traffic with SSL for maximum security. We also take great care to protect your personal data, which we store and encrypt within the cloud using AWS. Our infrastructure is cloud-native. This allows our development team to leverage the unparalleled scale and flexibility of the cloud. It also allows our users to benefit from an enterprise-grade network architecture that's specifically designed to protect their data. With Snugg, you can rest assured that your privacy and security are our top priorities.
Snugg was founded by Robin Peters (CEO) and Neil Svensen in January 2022. They were soon joined by Mike Teall (Chief Commercial Officer) who was their first hire. Between them, Snugg’s senior leadership team has decades of deep experience in the energy, financial services and tech sectors. Snugg is now a team of 11 people and it continues to grow. If you’re interested in joining the team, check for open vacancies on our About page!
You can email us at hello@snuggenergy.com.
Or you can contact us on social media: Facebook, Instagram, Twitter, LinkedIn.
The Snugg head office is in the Bayes Centre at the University of Edinburgh. The Bayes Centre is the University’s hub for AI and data science innovation and is home to many innovative technology and data companies.
We hope you enjoy your Snugg experience. But if you have a complaint, please contact us by emailing support@snuggenergy.com. We take all feedback seriously and will do our best to resolve any issues as quickly and thoroughly as possible.
If your home is in England, Wales or Northern Ireland, you can find your full EPC report on the Gov.uk website. If your home is in Scotland, you can find it on the Scottish Energy Performance Certificate Register.
When you sign up to the Snugg platform, you’ll get a personalised home energy efficiency plan. The plan will include a list of possible home improvements, including the cost of installation, estimated energy cost savings, estimated carbon emissions savings and the estimated value it could add to your home. You can use this information, as well as additional information about grants you might qualify for and the financing options available to you, to decide which improvements you might want to make.
The time it takes to make an improvement will vary depending on the type of improvement, whether any work needs to be done before it's installed, and the time it takes to install it. Your installer will provide you with an estimate before starting the work. For example, cavity wall insulation can be installed within several hours, solar panels can be installed in as little as a day, and ground source heat pumps can be installed in up to three days.
We estimate the value that your home will increase based on the highest of two calculations:
- How much, in today's money, your home’s energy bills will be reduced over a 12-year period (the average time people stay in their homes).
- The increase in price for heat pumps and solar installations as a percentage of the money spent on the improvement, based on historical data analysed by the World Wildlife Fund (WWF).
We're constantly improving our approach and would value any feedback you may have in this area.